Web design techniques are not created equal

I just had a discussion with a person the other day about a content management system them purchased/signed up for and they were sharing with me that it wasn’t as easy as they made it sound to customize, add content, etc.  Needless to say, I wasn’t surprised when I heard it.  I could see the look of disappointment in the person’s eyes as if they had been misled.

Way to often I hear this message.  As the internet and websites have become more important in our ability to do business, blah, blah, blah